How do I access service flags?
On the desktop app, expand the left or center panel accordion to access service flags. If missing, check the + button. On iPhone, go to Settings > Service Flags. On Android, tap your profile picture, then select Service Flags to toggle them on or off.Back to Top
How do I manage accordions and resizable panels?
Click the header of an accordion to expand or collapse it. To delete an accordion, click the three dots and then the X. To add an accordion back, click the + button at the bottom of a panel. Use the drag resizer in the right panel to resize manually.Back to Top
How do I add a device to an extension?
Go to Device Management under Advanced. Click Add at the bottom. Enter the MAC Address (found on the back of the device). Select the device vendor and model. Click Add. Enable provisioning for the extension, then reboot the phone.Back to Top
How do I answer incoming calls?
In full-screen mode, click Answer in the pop-up. In mini mode, answer from the bottom pop-up. On mobile, tap the green phone icon when a call comes in.Back to Top
How do I block unwanted calls (Blacklist)?
Go to Settings > Address Book. Create a new contact named ‘_Blacklist’. Enter the phone number and set Contact Type to Blacklist. Save the entry.Back to Top
How do I set up call forwarding?
Go to Settings > Call Forwarding. Enter the forwarding number. Choose when to forward (all calls, busy, no answer). Click Save.Back to Top
How do I view call history?
Go to the History tab. Filter by Missed, Inbound, Outbound, or All. Click the three dots for options like Call, Text, or Delete.Back to Top
How do I make calls?
Use the Dial Pad or select a contact. Press the Call button. Calls can also be made from Call History, Voicemail, and Messages.Back to Top
How do I check voicemail?
Go to the Voicemail Tab and tap a message. Play the voicemail or read the transcript. Use buttons to Call Back, Download, Forward, or Delete.Back to Top
How do I connect to Wi-Fi?
Go to Menu > Basic Settings > Wi-Fi. Select your network and enter the password. Press Connect.Back to Top
How do I factory reset a phone?
Hold the OK button for 5 seconds. Confirm the factory reset. Wait for the reset to complete.Back to Top
How do I log in as an administrator?
Use the provided URL, username, and password. Go to Status > Recorded Calls. Click Play to listen or Download to save recordings.Back to Top
How do I record calls?
During a call, click the Record button. Go to Settings > Recordings to review. Click Play, Download, or Delete as needed.Back to Top
How do I register a wireless handset?
Hold the Paging Key on the base station for 5 seconds. On the handset, go to Settings > Registration. Select Register Handset and choose the base station. Enter the default PIN (000000) and press Done.Back to Top
How do I reset a password?
Click Password Reset on the login page. Enter your email and click Send. Follow the reset link in your email.Back to Top
How do I log in using a QR code?
Open the welcome email on your computer. Open the app on your phone and tap Scan QR Code. Allow camera access, scan the QR code, and enter your password.Back to Top
How do I search voicemails by transcript?
Go to the Voicemail section. Enter a keyword from the transcript into the search bar. Press Enter to filter results.Back to Top
How do I set up iFax and send faxes?
Log in to ifax.pro. Go to Configuration > Authorize Emails and add an email. Navigate to Send a Fax, enter recipient details, and attach files. Click Send and wait for a confirmation email.Back to Top
How do I set up Grandstream phones?
Find the phone’s IP address by pressing the Up Arrow button. Enter the IP address in a browser and log in (admin/admin). Update the Config Server Path with the provided URL. Click Save & Apply, then wait for the phone to reboot.Back to Top
How do I enable simultaneous ringing (SimuRing)?
Go to Settings > SimuRing. Add one or more phone numbers. Choose when calls should ring on multiple devices.Back to Top
How do I enable standalone mode on Android?
Standalone Mode prevents VoIP calls from appearing in the native call log. Go to Settings > Sync > Standalone Mode and toggle it on.Back to Top
How do I send and receive text messages?
On the Web App: Go to Messages > New Conversation. On Mobile: Tap Contacts > Text or use the Message tab.Back to Top
How do I enable Do Not Disturb (DND) mode?
Tap the bell icon at the top of the screen. Select the duration for DND mode. The top bar will turn red when DND is active.Back to Top
How do I turn on calling accounts on Android?
Open the Phone app. Tap Settings > Other Call Settings > Calling Accounts. Toggle VoIP Calling on.Back to Top
Brandywine app overview
The app has three main panels: Left, Center, and Right. Collapsible accordions hide/show sections as needed. Resizable panels adjust width to customize the interface. Five main tabs include Contacts, Messages, Voicemails, History, and Home.Back to Top