Navigating the Brandywine App Interface
The Brandywine Phone App is organized into three main panels that help you manage calls, messages, and activity efficiently. Collapsible accordions hide and show sections as needed, and every panel can be resized.
Sending and Receiving Text Messages
On the web app go to Messages → New Conversation. On mobile, tap Contacts → Text, or use the Message tab. Texts arrive on your business line, not your personal number.
Using Voicemail
Open the Voicemail tab and tap a message to play it or read the transcript. From there you can call back, download, forward, or delete.
Call Recording
Click Record during a call. Recordings are listed under Settings → Recordings where you can play, download, or delete them.
Park Orbits and Call Transfers
Park a call to put it in a shared orbit any colleague can pick up, or transfer it directly to an extension — blind or attended.
Call Forwarding
Go to Settings → Call Forwarding, enter the forwarding number, and choose whether to forward all calls, on busy, or on no answer.
Managing Contacts
The shared company address book syncs to every device. Add, edit, and tag contacts once and they appear on your desk phone and in the apps.
Switching Between Dark Mode and Light Mode
Color schemes are under app settings. Pick dark or light and the choice sticks to your account.
Using Mini Mode
Mini mode shrinks the app to a compact bar so you can keep working while still answering, muting, and hanging up calls.
Resetting Your Password
Click Password Reset on the login page, enter your email, and follow the reset link that arrives in your inbox.